Code Climate empowers software engineering organizations to achieve excellence across people, process, and code with data-driven insights. Our Engineering intelligence products are trusted by thousands of organizations- from enterprises to startups - helping align engineering initiatives with strategic priorities, accelerate software delivery, and drive continuous improvement.
Code Climate is based in New York and was founded in 2011, by engineering leaders who were frustrated by decisions being made in the dark or by gut instinct. Code Climate envisions a world where technology leaders can drive business success through increased transparency, efficiency, and actionable data. Since the launch of our company, our automated code review tool, Quality, has helped over 100,000 developers improve their code bases. After nearly a decade, we launched our flagship product, Velocity. Velocity enables technology leaders to make confident, data-driven decisions that fuel elite team performances at scale.
The successful candidate will provide tier-2/tier-3 support and resolution to customer issues that require perusing through the code-base as well as working with data to analyze and determine root-cause for reported issues. As such, the Support Engineer will work closely with the Support Specialists, Engineering team, and the Go-to-market technical teams. This is a great opportunity to learn and understand hundreds of operational CI/CD and SDLC environments of our customers. As the Support Specialist, there will be wide ranging interactions with a diverse audience – customer engineering/exec personas, facing and engineering. By joining Code Climate in this high-growth stage there is immense opportunity to grow as the Support team grows or laterally into customer-facing roles or even the Engineering team!
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Working at Code Climate
Backed by leading VC firms, including PSG, Union Square Ventures, Foundry Group, Lerer Hippeau Ventures, and NextView Ventures, Code Climate has raised $66M in funding to date having closed a Series C round in August 2021.
Code Climate is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.